This could be particularly useful in customer support when something needs demonstrated visually. One such feature, and one not often seen in live chat support software, is the ability to video chat between visitors and operators. It would be nice to see the addition of a mobile or web-based operator console, but the Windows desktop software does offer superior performance.ġ23LiveHelp has plenty of features to ensure your customers get the best experience possible. Visitors to your site can click a button to initiate a chat with one of your operators and your team can respond to them by using the downloadable Windows client software. However, it still works very well and is extremely fast and secure. The user interface 123LiveHelp provides isn't quite as modern looking as some of the products we have looked at in this category. From then on you can monitor your site's visitors and engage them whenever you like. To add the live chat button to your website simply copy and paste the snippet of code that 123LiveHelp provides into your own site's pages. Signing up for a hosted solution is as simple as filling in a form and a free trial is also available so you can see what you make of it. However, this is unavoidable and 123LiveHelp have done everything they can to make things run smoothly. Installing 123LiveHelp on a server is something we won't go into here as it does take some technical knowledge. There is a monthly cost this way, but you have the full support of the 123LiveHelp team at all times should something go wrong and very little to do to set the system up. If you know what you are doing and have the infrastructure to support it, there are definitely long term cost savings by opting to host the software yourself, but for smaller businesses a managed solution is probably more sensible. 123LiveHelp takes no time to set up and has hundreds of great features that will mean you can offer the best customer experience possible.ġ23LiveHelp can be purchased as a fully hosted solution or as a software package you can install on your own servers. Primarily we are looking at using the software for providing live chat functionality for visitors to a website, but the company also offers fully customized web-based solutions for ecommerce, e-tutoring and dating. 123 Live Help is a flexible and cost-effective live chat solution that can be tailored to many different uses.
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